Frequently Asked Question

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At what time is check-in?

Check-in is available from 3pm.

At what time is check-out?

Check-out is at 11am.

What are the reception opening hours?

We live at the premises and you can reach us at the office anytime during the day and for any emergencies at night.

How does the check-in process work?

We will be at Golden Villas to give you the key and show you the apartment and the facilities.

Is parking available at the hotel?

Yes, at GoldenVillas there are parking spaces free of charge and exclusively for our guests. The parking is under camera surveillance and right in front of the property

Do you offer airport shuttle?

Air-port shuttle is not offered. Upon arrival at the airport, you will find taxis lined up. All taxis are government regulated and standard fee from the airport to GoldenVillas is $25.

Do you recommend to rent a car?

Yes, we strongly recommend to rent a car to make the most of your vacation and discover this beautiful island. Aruba offers numerous beaches and interesting landmarks. For your comfort and convenience we can organize your car rental service at good rates with our local partner SuperCar Rental, they will pick you up at the airport and last day you can leave the car at the office right next to the airport.

If i don,t rent a car, how can we arrange a taxi?

We will gladly arrange a taxi anytime for you at GoldenVillas.

How far of walk is Eagle Beach or Palm Beach

GoldenVillas is 2km to Eagle Beach & Palm Beach, very close but away from the chaotic tourist area of the big hotels.You can walk or we can offer you a free ride to the beach if you wish.

The Wifi is free of charge?

Yes, throughout the property wifi is available and free of charge.

Do you have a washing machine on property?

We don't have a washing machine on property. Laundry services can be found next to Cheng’s supermarket, which is close by.

Are the kitchens fully furnished?

Yes kitchens are fully furnished with 4 burner gas stovetop, microwave, blender, coffee machine, pots, pans, plates, knives, glasses, cups, and kitchen utensils.

There is tv in the bedroom?

Yes, the TV in the bedroom is a Samsumg 40” Smart TV. Netflix & Direct T.V are free of charge.

Do you provide bath & beach towels?

Yes.  Upon arrival you will find beach towels, bath towels, face towels, washcloths and kitchen towels in your room. Basic cleaning and towels exchange is done every other day.

Do you provide beach chairs and cooler?

Yes. These items are stocked with each apartment.

Is GoldenVillas a child friendly property?

Children are welcome. Those under 4 years of age can stay for free when sharing the master bedroom. Cribs are free.

Which online payment methods do you offer?

You can pay by Credit card, Paypal or Transfer.

Is my credit card being charged at time of booking?

We charge 30% of the total, the rest can be paid at your arrival. If you wish we can charge the 70% before your arrival, at your request.

Which credit cards are accepted?

We accept  MasterCard, Visa and Diners Club Card; we are not equipped to process American Express.

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